FAQ: Frequently Asked Questions
- Shipping Information
- Shipping Policy
- Payment Methods
- Limitations of Liability
We can deliver anywhere in the New York Tri-state area for a premium fee. 48-hour notice is required. If you prefer this method, please contact us directly at 718-295-5033.
US Postal Service provides a variety of methods to ship (Visit USPS website for more information).
However, perishable items must be sent overnight.All orders require a signature upon delivery. We cannot ship to P.O. Boxes, A.P.O./F.P.O.s or outside the U.S.
Our website has been specifically designed to distinguish perishable and non-perishable products. Your shopping cart will automatically separate your items. This will ensure the freshness of our products, as well as keep your shipping expenses to a minimum.
Non-perishable Items – Via the specific shipping service you choose, your order will be shipped within 48 hours of receipt; Monday through Friday only. If we receive your order over the weekend, it will be sent out on Monday.
Perishable Items – All perishable items will be sent overnight Perishable orders must be in by 2 pm EST for next day delivery. Orders received after 2 pm will be sent on the next business day, overnight. Thursday orders received after 2 pm can be sent on Friday for delivery on Saturday. Customer must indicate. Next day and Saturday delivery. An additional USPS fee will be charged. If Saturday delivery is not chosen, items will be shipped overnight on Monday. All orders require a signature upon delivery.
Our shipping charges are calculated by USPS. However, an additional 15% of the total merchandise ordered will be added for packaging and insurance. Prices are subject to change without notice.
If a package is undeliverable due to customer error, a 100% cancellation fee will be charged to your credit card. An order confirmation page is provided before the order is submitted. Please review the information to ensure accuracy.
If the product arrives damaged, please contact us immediately. Save all boxes, packing materials and keep the product refrigerated if needed. Credit will not be granted if unsatisfactory items are discarded or partially consumed.
We accept Paypal, Visa, Mastercard, Discover, and American Express. All prices are exclusive of sales tax. There will be an additional sales tax charge of 8.875% on all taxable items: baskets, platters, catering, prepared foods.
If we are temporarily out of stock on a particular item, we reserve the right to substitute a similar product of equal or greater value to meet your requested delivery date.
In the event we need to contact you, your e-mail and phone number is required. Your information will be strictly for our records, and not be distributed to any marketing organizations.
Arthuravenue.com (and affiliates) are not liable for loss, damage or delay caused by events we cannot control, including acts of God, perils of the air, weather conditions, or if there is no one available to accept the package. Without a signature, we are not liable for anything (spoilage, mishaps, animals, theft, etc). Perishable items must be refrigerated immediately upon receipt.
Please review the terms of this site.
Using this site indicates that you agree to the terms of this site. If you do not agree, please do not use this site. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changed items. While we make reasonable efforts to provide accurate and updated information on this site, you should not assume that information provided is always up to date or that this site contains all the relevant information available about Arthuravenue.com.(and affiliates).
Copyright and Trademark – Unless otherwise noted, all materials on this site are protected as the copyrights, and trademarks/and or other properties owned by Arthuravenue.com or by other parties that have licensed their material to us. All rights not expressly granted are reserved.
Materials on this site are used for informational and shopping purposes only. You agree to not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this site in any way. You agree to indemnify, defend and hold harmless Arthuravenue.com (and affiliates) for any and all unauthorized uses you may make of any material on this site. You acknowledge that the unauthorized use of the contents could cause irreparable harm to Arthuravenue.com (and affiliates) and that in the event of unauthorized use, Arthuravenue.com (and affiliates) shall be entitled to an injunction in addition to any other remedies available at law or in equity. You agree that you shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene.
You agree that you will not submit anything to the site t that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
While we appreciate your interest in Arthuravenue.com, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. You warrant that all so-called “moral rights” have been waived.
All products displayed on this site will be delivered within the United States. All prices displayed on the site are quoted in U.S. dollars and are valid and effective only in the US. Arthuravenue.com reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligation.
Some links on the site will allow you to connect with sites that are not under our control. We provide these links only as a convenience. The appearance of a link does not imply our endorsement, nor are we responsible for the contents of any linked site. You access them at your own risk.
We try to ensure that your ordering information, including your credit card number, is protected via SSL while you are on our site. We cannot, however, make any guarantees about privacy and security in the rapidly changing Internet environment. In the event of any unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service providers. We provide our Service providers with the information needed for them to perform these services. We also ask them to confirm that their privacy practice is consistent with ours.
Disclaimer: Except as otherwise expressly stated with respect to our products, all contents of the site are offered on an “as is” basis without any warranty whatsoever either express or implied. Arthuravenue.com makes no representations, express or implied, including, without limitation. implied warranties of merchantability and fitness for a particular use.
Arthuravenue.com asks parents to supervise their children while online. No information should be posted by minor children without parental consent.
All transactions shall be deemed consummated only upon acceptance by Arthuravenue.com (and affiliates) and shall be subject exclusively to the laws of the State of New York. Any dispute arising from transactions and/or these terms shall be resolved exclusively in the state and federal courts of the State of New York. We make no representation that materials in this site are appropriate or available for use in other locations. If you access this site from outside the US or the State of New York, be advised this site may contain references to products and services that are not available or prohibited in your country or state.